Fulham Carpet Cleaning Privacy Policy
This Privacy Policy explains how Fulham Carpet Cleaning collects, uses, stores, and protects personal data relating to our customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Fulham Carpet Cleaning customers and prospective customers in our service area.
Who we are and scope of this policy
Fulham Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the Fulham area and surrounding locations. In the context of applicable data protection laws, we act as the data controller for the personal data described in this policy. This means we decide how and why your personal data is used when you interact with us as a customer or potential customer.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details: name, address, service address, and other basic contact details you provide when making an enquiry or booking a service.
Communication details: information you provide when you contact us to request a quote, ask a question, give feedback, or make a complaint, including the content of your communications with us.
Booking and service information: details relating to the services you request or receive, such as type of property, areas to be cleaned, preferred dates and times, access instructions, and notes you choose to share about your requirements.
Payment-related information: information relating to your payments for our services, such as payment method, billing address, and transaction details. We do not store full card details when third party payment processors are used.
Technical and usage information: when you visit our website, limited technical information may be collected, such as your browser type, device type, and general usage data, to help us understand how our website is used and to improve our services.
Marketing preferences: information about whether and how you wish to receive marketing communications from us.
How we collect your data
We collect personal data in several ways, including:
Directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, in writing, or through our website.
Automatically when you visit our website, where limited technical data may be collected using standard technologies to help ensure site security and functionality.
From third parties where necessary to provide our services, such as payment providers or other service partners involved in delivering or supporting our services.
Lawful basis for processing your data
We only use your personal data when we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract, and to perform our contract with you for carpet and upholstery cleaning services. This includes handling bookings, scheduling visits, providing services, and managing related customer communications.
Legal obligation: to comply with legal and regulatory obligations, such as accounting, tax, and record keeping requirements, and to respond to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests where they are not overridden by your rights and interests. Examples include managing and improving our services, keeping our website and systems secure, responding to enquiries, and maintaining business records.
Consent: where required, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you can withdraw it at any time by contacting us or using the opt out mechanisms provided.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage our services: including processing enquiries, preparing quotes, confirming bookings, delivering cleaning services, and managing follow up visits.
To communicate with you: to respond to your questions, updates about your bookings, changes to our terms or policies, and other service related communications.
To process payments and manage accounts: including invoicing, receiving payments, issuing refunds where applicable, and maintaining financial records.
To improve and develop our business: such as monitoring service quality, training staff, maintaining security, and enhancing our website and processes based on customer feedback.
For marketing and promotions: where permitted by law, to inform you about services, offers, or updates that may be of interest to you. You can opt out of marketing communications at any time.
To handle complaints and disputes: to investigate and respond to complaints, claims, or disputes, and to enforce our contractual or legal rights.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this policy. These may include:
IT and hosting providers who supply and support our business systems and website.
Payment service providers who process card payments or other electronic transactions.
Professional advisers such as accountants or legal advisers, where necessary for our business operations and legal compliance.
Customer relationship or booking system providers used to manage enquiries, bookings, and customer records.
When we use processors, we ensure there are contracts in place requiring them to keep your data secure, to use it only in accordance with our instructions, and to comply with applicable data protection laws.
We may also share personal data where required by law, regulation, or court order, or to establish, exercise, or defend legal claims.
Data retention and storage
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to comply with legal, accounting, or reporting requirements.
In general, we retain customer records, including booking and transaction details, for a period aligned with applicable limitation periods and regulatory obligations. This is typically several years from the date of your last interaction or transaction with us.
Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
International transfers
Where our service providers or systems store or process data outside the United Kingdom, we take steps to ensure appropriate safeguards are in place to protect your personal data, in line with data protection law. These may include using locations that have been recognised as providing an adequate level of protection or implementing appropriate contractual safeguards.
Security of your personal data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff training, and regular review of our security practices.
While we work to protect your data, no method of transmission or storage can be guaranteed as completely secure. You should take care when sharing personal information and let us know promptly if you suspect any misuse of your data in connection with our services.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These may include:
Right of access: to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete personal data.
Right to erasure: to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: to request that we limit the use of your personal data in certain situations, such as while we consider a request to rectify your data.
Right to data portability: to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible and where the legal basis is consent or contract.
Right to object: to object to processing based on our legitimate interests or for direct marketing. If you object to direct marketing, we will stop using your data for this purpose.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
You can exercise your rights by contacting us using the details provided on our website or through your usual contact channel with Fulham Carpet Cleaning. We may need to verify your identity before responding to certain requests.
Complaints and contacting us
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. In the United Kingdom, this is generally the Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
