Fulham Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Carpet Cleaning provides carpet cleaning and related services to residential and commercial customers. By making a booking, accessing our services, or allowing our operatives to enter your premises, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms apply to all services provided in our service area and form the entire agreement between you and Fulham Carpet Cleaning in relation to each booking, except where a separate written contract is signed by both parties.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm, or company booking the services or on whose behalf the booking is made.
Company means Fulham Carpet Cleaning, including its employees, contractors, and authorised representatives.
Services means carpet cleaning and any related or additional cleaning or treatment services agreed between the Company and the Customer.
Premises means the property, building, or area where the Services are to be carried out.
Booking means a confirmed arrangement for the Company to provide Services at a specific date and time, whether made by phone, online, or in writing.
2. Scope of Services
Fulham Carpet Cleaning provides carpet cleaning and related services including, but not limited to, carpet and rug cleaning, upholstery cleaning, stain treatment, and other associated services as agreed at the time of booking.
The specific scope of work for each Booking will be based on the Customer s requirements as described during the booking process and any subsequent written confirmation. The Company reserves the right to refuse to provide any service that it reasonably considers unsafe, inappropriate, or beyond its technical capability or equipment.
3. Booking Process
3.1 Bookings may be made by telephone or through any booking facility made available by the Company. The Customer must provide accurate information regarding the Premises, the number and size of rooms or items to be cleaned, the type of flooring or upholstery, and any particular concerns such as stains, pet odours, or previous treatments.
3.2 A Booking is only confirmed when the Company has accepted the request and, where applicable, the Customer has paid any required deposit. The Company reserves the right to decline a Booking at its sole discretion.
3.3 The Customer is responsible for ensuring that access to the Premises is available at the agreed date and time. Any restrictions such as parking limitations, entry codes, or security procedures must be provided in advance. If operatives are unable to gain access due to incomplete or incorrect information, the visit may be treated as a late cancellation.
3.4 The Customer must inform the Company at the time of booking of any special requirements or conditions at the Premises, including delicate materials, unusual stains, areas of damage, or any potential health and safety issues.
4. Prices and Quotations
4.1 Prices for Services are stated in accordance with the Company s current price list or as otherwise quoted to the Customer. Prices may vary depending on the size and condition of the areas or items to be cleaned and the specific services required.
4.2 Any quotation provided before inspection of the Premises is based on the information supplied by the Customer and is subject to revision if that information is incomplete or inaccurate, or if the actual condition of the carpets, rugs, upholstery, or premises differs materially from what was described.
4.3 The Company reserves the right to adjust prices to reflect significant increases in operating costs, such as materials, fuel, or other expenses, but will always inform the Customer of any change prior to commencing the work.
5. Payment Terms
5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. The Customer must ensure that an authorised person is available to make payment.
5.2 The Company may accept various forms of payment as advised at the time of booking. The Company does not accept responsibility for any charges imposed by the Customer s bank or payment provider.
5.3 For commercial Customers or larger projects, the Company may require a deposit or full prepayment. Any such requirement will be confirmed prior to the Booking being accepted.
5.4 Where the Company has agreed to provide Services on account, invoices are payable within the time frame specified on the invoice. The Company reserves the right to charge interest and reasonable administration fees on overdue amounts.
6. Cancellations, Rescheduling, and Access
6.1 If the Customer wishes to cancel or reschedule a Booking, the Customer must provide as much notice as reasonably possible. The Company may specify a minimum notice period for cancellations or changes, which will be communicated at the time of booking.
6.2 The Company reserves the right to charge a cancellation fee if insufficient notice is given or if the Customer fails to provide access to the Premises at the agreed time. This may include a charge to cover any travel, labour, and administrative costs incurred.
6.3 The Company may cancel or reschedule a Booking by providing notice to the Customer in circumstances such as staff illness, equipment failure, severe weather, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment at the earliest convenient time but shall not be liable for any consequential loss.
6.4 If the operatives are unable to commence work due to the Premises being unsafe, inaccessible, or significantly different from the description provided, the Company may treat the visit as a late cancellation and apply appropriate charges.
7. Customer Obligations
7.1 The Customer must ensure that the Premises are ready for the provision of Services. This includes moving small and breakable items, securing valuables, and ensuring that pets and children are kept away from the area during the cleaning process.
7.2 Heavy furniture and large items will only be moved where it is safe and practical to do so, and at the discretion of the operatives. The Customer should move any items that they do not wish the operatives to handle.
7.3 The Customer shall not request or permit the operatives to carry out any work that is unsafe, unlawful, or outside the scope of the agreed Services.
7.4 The Customer must inform the Company of any pre existing damage, wear, or defects in the carpets, rugs, upholstery, or flooring, as well as any previous cleaning or treatments that may affect the outcome of the Services.
8. Service Standards and Limitations
8.1 The Company will perform the Services with reasonable skill and care and in accordance with professional standards commonly expected in the carpet cleaning industry.
8.2 While the Company aims to achieve the best possible results, it cannot guarantee that all stains, odours, or marks will be completely removed. The effectiveness of cleaning depends on factors such as the nature and age of the stain, the type of material, and any prior treatment.
8.3 Some materials may be prone to shrinkage, colour loss, or other changes when cleaned. The Company will take reasonable precautions to minimise such risks but shall not be liable for effects where the risk could not reasonably be identified in advance, or where the material is inherently unsuitable for the chosen cleaning method.
8.4 Drying times after cleaning may vary depending on ventilation, temperature, humidity, and the type of material. The Customer is responsible for ensuring adequate ventilation and for preventing use of wet or damp areas until they are safe.
9. Liability and Limitations of Liability
9.1 Nothing in these Terms and Conditions shall limit or exclude the Company s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.
9.2 Subject to clause 9.1, the Company s total liability for any loss or damage arising from or in connection with the provision of the Services shall be limited to the lesser of the cost of re performing the Services or the amount paid by the Customer for the Services giving rise to the claim.
9.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, business, revenue, or anticipated savings, or for any loss or damage that could not reasonably have been foreseen at the time of entering into the contract.
9.4 The Customer is responsible for securing cash, jewellery, and other valuables before the operatives attend the Premises. The Company will not be liable for any loss of such items unless there is clear evidence of negligence or wrongdoing by its staff.
9.5 The Customer shall inspect the work as soon as reasonably practicable after completion. Any concerns or complaints regarding the standard of the Services must be notified to the Company within a reasonable time. The Company will have an opportunity to investigate and, if appropriate, to rectify any issues.
10. Insurance
The Company maintains appropriate insurance cover in respect of public liability and, where applicable, employer s liability. Details of insurance cover can be made available to the Customer on request. The existence of insurance does not extend or increase the Company s liability beyond that set out in these Terms and Conditions.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste management and environmental regulations.
11.2 Standard household waste such as debris extracted from carpets and rugs may be left securely bagged at the Premises for disposal via the normal household waste collection, unless otherwise agreed. Where specialist disposal is required, additional charges may apply.
11.3 The Customer must inform the Company in advance if any area to be cleaned, or any waste likely to be produced, is contaminated with hazardous substances, including but not limited to chemicals, bodily fluids, or sharps. The Company reserves the right to refuse to handle any waste that it reasonably suspects to be hazardous or to require an appropriate specialist service at additional cost.
11.4 The Company aims to use cleaning products and methods that are efficient and responsible. However, the Customer is responsible for informing the Company of any allergies, sensitivities, or regulatory requirements relevant to the Premises so that suitable products can be selected where reasonably practicable.
12. Health and Safety
12.1 The Company will conduct its operations in accordance with applicable health and safety legislation and good practice, including taking reasonable steps to minimise risks to staff, Customers, and other persons at the Premises.
12.2 The Customer agrees to cooperate with any reasonable health and safety instructions given by the operatives during the performance of the Services, including restrictions on access to certain areas while cleaning is in progress or until surfaces are dry.
12.3 The Customer must inform the Company of any health and safety hazards at the Premises, such as damaged flooring, loose wiring, or restricted access routes, before the Services commence.
13. Property Damage
13.1 The Company will take reasonable care to avoid damage to the Premises and the Customer s property. Where damage is alleged to have occurred, the Customer must notify the Company as soon as reasonably practicable and provide evidence of the damage and any associated loss.
13.2 The Company shall not be liable for normal wear and tear, pre existing damage, latent defects, or any deterioration that arises from the reasonable and proper performance of the Services on materials that are already weak, worn, or unsuitable.
14. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, industrial action, or public health emergencies. In such cases, the Company will use reasonable endeavours to resume the Services as soon as practicable.
15. Privacy and Confidentiality
15.1 The Company will handle personal information provided by the Customer in accordance with applicable data protection legislation and its internal policies.
15.2 The Company will take reasonable steps to maintain the confidentiality of any commercially sensitive information obtained in the course of providing Services to business Customers, except where disclosure is required by law.
16. Amendments to These Terms
The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way in which Services are provided. The version of the Terms and Conditions in force at the time of the Booking will apply to that Booking. Updated terms may be made available to Customers via written correspondence or through other communication methods.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
19. No Waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the Services and supersede any prior understandings, statements, or agreements, whether oral or written, in relation to the same subject matter, except where a separate written contract has been signed by both parties.
